Chris Voss, the FBI Hostage Negotiator

Why good negotiation hinges on nuance and emotional control

This post originally appeared on The Profile.

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Chris Voss knows a thing or two about navigating a high-stakes situation. 

As the FBI’s lead international kidnapping negotiator, he spent 24 years of his career interacting with some of the world’s most dangerous criminals. In 2006, he was the lead negotiator on the case of Jill Carroll, the reporter who was…